Altium’s business is developing and selling design systems targeted at electronic product development. While we believe our products are the best electronic development systems in their class, we also understand that the success of our company is ultimately dependent on the success of the customers using these design systems.

When you invest in a design system from Altium, we make it our priority to ensure that you have the backup you need to use that design system successfully, and to be successful in bringing your design to market on time and within budget. What’s more, we believe that this backup should be available to all Altium customers as part of each license and not tied to some mandatory high-cost maintenance contract.

Global customer care focus

Altium’s global network of direct Sales and Support offices and Value Added Resellers provide a front line of professional and skilled support engineers ready to deal with your queries. These engineers are experienced with both Altium design systems and the electronic product development process, and can provide you with timely help on all aspects of the use of your Altium development system.

Our front-line support engineers are backed up by Altium’s Global Customer Care Network. This team provides a top-level resource with direct access to Altium’s R&D resources. The Global Customer Care Network proactively monitors critical support issues and ensures that the correct resources are made available to solve your problems in an efficient and timely manner.

Our multilayer support system is specifically designed to help you overcome any obstacles to successful electronic product development with Altium design systems. By doing this we seek to ensure that you take full advantage of the design capabilities of the system and develop your products in the most efficient manner possible.

Active customer community

Altium’s presence on the web provides a hub for participation in the active community of designers and developers using Altium products. One of the most valuable resources to your company is the Altium-hosted online forums that link our customers with one another, as well as with our product developers, application engineers and support staff.

These forums provide an extensive and friendly peer support network, and we encourage all of our customers to participate in the forums to both gain from and contribute to the wealth of experience and knowledge present in the Altium Designer community.

The forums are supported by an extensive online knowledge base and product resources. Browse the Altium website and you’ll find program downloads and updates, additional examples and reference designs, updated documentation and tutorials, and information on programmable devices and third-party development boards.

The greatest resource we have as a company is the people that use our software. We are dedicated to promoting an active Altium Designer community so that all of our customers can benefit from this resource.

We ourselves benefit from this community in the development of our software. Altium promotes active customer participation in our extensive software Beta test programs. This not only benefits us by providing a ‘real world’ platform for testing our software, it benefits those customers involved by giving them input into the way the system is developed. Many of the most exciting and productive elements of our design systems are the direct result of input from customers in the Beta program.

Continuous product development

Altium embraces the concept of continuous product development. Our software engineers and developers work to constantly improve and enrich the features and capabilities of our products – and not just for major product upgrades. We want you to have access to the latest technology as soon as it’s available.

All Altium customers have free access to regularly-released service packs that both address software issues and add to design capabilities and features. These service packs add value to your product licenses throughout the life of the product and ensure that your engineers, designers, and developers are kept at the forefront of design technology.

Also adding to the value of your Altium license is a program of continuous component library and model development. The Altium Library Development Center works under an ISO 9000 certified quality assurance program to continually update Altium's vast range of library components.

New and updated libraries are freely downloadable from the Altium website to ensure your engineers can work with the latest electronic components and packaging technologies.

Extensive training resources

We help your engineers, designers and developers get the most from their Altium design systems by offering a complete range of structured training resources. The Altium web site hosts extensive, free, downloadable training materials to allow your engineers to train themselves at minimum cost, and then extend this training to others in the organization.

We also offer regular targeted off-site training courses throughout the world delivered by highly-skilled professionals. These courses cover all aspects of the electronic development process with Altium software, and cater to all levels of experience from beginner to advanced. Off-site courses represent a cost-effective way to quickly enhance the skills of your designers.

When you have a group of engineers to bring up to speed, then let us come to you. Your local Altium Sales and Support Center can arrange for training courses to be delivered within your workplace, minimizing downtime for your engineers.

Whatever level of training you require, we have a solution that will suit your available time and budget and allow you to maximize the design productivity of your most valuable asset – your staff.

At Altium we truly believe that your success is our success.

Discover how a number of Altium customers use our technology to develop leading electronic products.

Read Altium customer success stories