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    Back
    Posted: Aug 24

    Business Process Analyst, San Diego CA/ Boston MA, USA

    Job Responsibilities

    As a member of the Altium Operations team, the Business Process Analyst will help define, automate, optimize and validate current corporate business processes. The Business Process Analyst is responsible for systems support and services, this includes but is not limited to: Ensuring all business processes and requirements are clearly documented, approved and delivered to meet customer needs within the agreed upon schedule, Document and validate all business process workflows and aide in to training and support of the organization in driving best-practice processes. In addition, help support and manage and administer the Altium Salesforce.com CRM, including metadata management, report and dashboard creation leveraging the Einstein Analytics platform, specific focus on data quality and integrity, automation of business processes through workflow rules and custom objects, user management, lead/account assignments and optimization of user experience across the enterprise. This position will also serve as a liaison between Operations staff, internal stakeholders, Information Technology, and software vendors.

    Duties and Competencies

    • Understand the business priorities and implement corresponding solutions
    • Perform business process/requirements analysis for both current and planned systems
    • Perform gap analysis and help in the design and validation of solutions to address the gaps
    • Exercise change management best practices to help organizations manage change
    • Maintain an effective working relationship with internal stakeholders and testing and the implementation or integration of software, new releases or system enhancement installations
    • Conduct analysis of workflows, triggers, validation rules, etc and make recommendations for greater efficiency and optimization
    • Define and automate the validation / testing of all business systems workflows and integration
    • Proactively seek out and identify system improvement opportunities
    • Create and maintain fields, views, reports, dashboards, campaigns and other Salesforce.com objects and administrator functions
    • Creation of custom Workflows when necessary
    • Assists with all processes that impact / relate to Salesforce.com
    • Develop hard copy and electronic reports and Dashboards as required
    • Develop and deliver training curriculum in support of new capability introduction to the Altium community
    • Superior hands-on analytic skills
    • Analysis of Sales to help identify trends and areas of risk and improvement
    • Must be both process and result oriented, highly organized and self-motivated with strong follow through
    • Strong communication (oral and written) skills working to collaborate and build relationships with team members and required cross impacted stakeholders
    • Presence to interact with both executive management and front-line employees

    Requirements

    1. Bachelor’s degree
    2. 3 years minimum experience in an Analyst or Business Operations role
    3. Salesforce certification highly desired
    4. Experience with Business Process Modeling
    5. Experience with Salesforce Einstein Analytics
    6. Experience with Netsuite
    7. Experience with Tableau
    8. Agile Methodology / Continuous Improvement

    Apply for this job now by sending your cover letter and resume to:
    people.usa@altium.com

    If you have been selected for an interview, you will be contacted initially and directly by an Altium HR representative via email or phone. Altium conducts all interviews via phone, Skype, or in-person. We do not conduct interviews via email or online chat.

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