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    Complete Environment for Schematic + Layout

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    Entry Level, Professional PCB Design Tool

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    Community Based PCB Design Tool

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    Agile PCB Design For Teams

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    World-Renowned Technology for Embedded Systems Development

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    Comprehensive Design Data Management Solution

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    Intelligent Parts Database for Achieving Realizable Design

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    Extensive, Easy-to-Use Component Database

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  • PDN Analyzer

    Natural and Effortless Power Distribution Network Analysis

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    Parametric Search & Navigation of Product Data in Oracle/Agile - PLM

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    The most powerful, modern and easy-to-use PCB design tool for professional use

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    Back
    Posted: Apr 18

    Applications Engineer, La Jolla, CA, USA

    Job Responsibilities

    Position Purpose
    We are seeking an enthusiastic, motivated, Applications Engineer with a passion for customer support and a focus on Schematic/PCB Design, Simulation, and Data Management. Responsible for providing technical assistance to customer and other Application Engineers on Altium products.

    Key Responsibilities:
    1. Troubleshoot and resolve technical questions and issues
    2. Resolving and documenting installation, licensing and most common asked questions
    3. Respond to dispatched calls as required
    4. Working on and resolving customer issues in a reasonable timeframe as required
    5. Creating and escalating support tickets
    6. Constantly expand technical knowledge by exploring technical content and Altium products
    7. Ability to mentor and assist junior team members

    Requirements


    1. Associate degree in Electrical, Electronics, Computer or Mechatronics Engineering required
    2. Knowledge of Electronics Industry strongly desired
    3. Minimum 2 years’ experience in Schematic and PCB Design space in lieu of the preferred Engineering degree
    4. Fluent in English
    5. Good Verbal and Written communication skills *
    6. Background in Technical Support or Customer Service preferred
    7. Ability to Troubleshoot complex issues
    8. Ability to read and follow guides used to resolve common usage issues
    9. Consistent and reliable productivity
    10. Proficiency in MS Office required
    11. Working knowledge of SalesForce preferred
    12. Be driven, self managed, and motivated

    Apply for this job now by sending your cover letter and resume to:
    people.usa@altium.com

    If you have been selected for an interview, you will be contacted initially and directly by an Altium HR representative via email or phone. Altium conducts all interviews via phone, Skype, or in-person. We do not conduct interviews via email or online chat.

    We are happy to assist you!
    contact us how to buy support
    Сall Sales - United States
    +1 800-544-4186

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