Free Trials

Download a free trial to find out which Altium software best suits your needs

How to Buy

Contact your local sales office to get started on improving your design environment

Downloads

Download the latest in PCB design and EDA software

  • PCB DESIGN SOFTWARE
  • Altium Designer

    Complete Environment for Schematic + Layout

  • CircuitStudio

    Entry Level, Professional PCB Design Tool

  • CircuitMaker

    Community Based PCB Design Tool

  • NEXUS

    Agile PCB Design For Teams

  • CLOUD PLATFORM
  • Altium 365

    Connecting PCB Design to the Manufacturing Floor

  • COMPONENT MANAGEMENT
  • Altium Concord Pro

    Complete Solution for Library Management

  • COMPONENT DATA
  • Ciiva

    Intelligent Parts Database for Achieving Realizable Design

  • Octopart

    Extensive, Easy-to-Use Component Database

  • PRODUCT EXTENSIONS
  • PDN Analyzer

    Natural and Effortless Power Distribution Network Analysis

  • See All Extensions
  • EMBEDDED
  • TASKING

    World-Renowned Technology for Embedded Systems Development

  • TRAININGS
  • Live Courses

    Learn best practices with instructional training available worldwide

  • On-Demand Courses

    Gain comprehensive knowledge without leaving your home or office

  • ONLINE VIEWER
  • Altium 365 Online Viewer

    The easiest way to visualize your electronic designs online

  • Altium Designer 19

    The most powerful, modern and easy-to-use PCB design tool for professional use

    ALTIUMLIVE 2019

    Annual PCB Design Summit

    • Forum

      Where Altium users and enthusiasts can interact with each other

    • Blog

      Our blog about things that interest us and hopefully you too

    • Ideas

      Submit ideas and vote for new features you want in Altium tools

    • Bug Crunch

      Help make the software better by submitting bugs and voting on what's important

    • Wall

      A stream of events on AltiumLive you follow by participating in or subscribing to

    • Beta Program

      Information about participating in our Beta program and getting early access to Altium tools

    All Resources

    Explore the latest content from blog posts to social media and technical white papers gathered together for your convenience

    Downloads

    Take a look at what download options are available to best suit your needs

    How to Buy

    Contact your local sales office to get started improving your design environment

    • Documentation

      The documentation area is where you can find extensive, versioned information about our software online, for free.

    • Training & Events

      View the schedule and register for training events all around the world and online

    • Design Content

      Browse our vast library of free design content including components, templates and reference designs

    • Webinars

      Attend a live webinar online or get instant access to our on demand series of webinars

    • Support

      Get your questions answered with our variety of direct support and self-service options

    • Technical Papers

      Stay up to date with the latest technology and industry trends with our complete collection of technical white papers.

    • Video Library

      Quick and to-the-point video tutorials to get you started with Altium Designer

    Back
    Posted: Sep 01

    Field Support/AE Specialist, Ukraine

    Job Responsibilities

    We are seeking an enthusiastic, motivated, Applications Engineer with a passion for customer support focusing on our Data Management Solutions. Functioning as a liaison between R&D/QA and the Global Application Engineering team, the candidate will be responsible for providing technical assistance in characterizing, reporting, and resolving field issues.

    Key Responsibilities include but not limited to:
    ● Facilitate communication of technical issues from the field to the R&D and QA teams.
    ● Troubleshoot and resolve technical questions and issues in a timely manner.
    ● Log all issues, updating activities to tickets, and escalated tickets.
    ● Able to work “low volume/high complexity” issues effectively towards resolution over an extended period with multiple stakeholders.
    ● Constantly expand technical knowledge by exploring technical content and Altium products.
    ● Creation of various types of topic-based content, such as online help, online user guides, video tutorials, knowledge base articles, quick start guides and more.

    Requirements

    Qualifications and Skills include but not limited to:
    ● Minimum 2 years of experience in related fields, or equivalent degree/certifications.
    ● Operating System Administration on Windows Server (2008, 2012, 2016) and newer.
    ● General Software troubleshooting skills.
    ● Basic scripting knowledge helpful.
    ● Databases: Basic knowledge of Oracle 11.2/XE/etc. (simple configuration/queries execution), Firebird (2.5+).
    ● Basic knowledge of networking technologies.
    ● Experience with Virtualization (VMWare, VBox, VirtualPC).
    ● Experience with Traffic sniffers (Fiddler, HTTP debugger).
    ● Experience with Version Control Systems (SVN, Git, etc.).
    ● Understanding of client-server application architecture(.NET).
    ● Understanding of HTTP/HTTPS, WEB services architecture and IIS.
    ● Ability to Troubleshoot complex issues.
    ● Technical Writing to document & disseminate information & knowledge base articles.
    ● Excellent written and verbal communication skills.
    ● Be driven, self-managed, and motivated.

    Would be a plus:
    ● Experience with PCB design tools and knowledge of the PCB fabrication and assembly process.
    ● Knowledge of the business system (SalesForce) and Defect tracking system (i.e. Jira).
    ● Understanding of Data Management applications preferred (i.e. PLM, ERP, MRP, PDM).
    ● Fluency in additional spoken languages is a plus.
    ● Experience in software conflicts regarding Firewall/Antivirus configuration.
    ● Background in Technical Support or Customer Service strongly preferred.

    Apply for this job now by sending your cover letter and resume to:
    people.europe@altium.com

    If you have been selected for an interview, you will be contacted initially and directly by an Altium HR representative via email or phone. Altium conducts all interviews via phone, Skype, or in-person. We do not conduct interviews via email or online chat.

    Privacy Notice for Job Applicants
    Apply for this job now by sending your cover letter and resume to:
    people.europe@altium.com
    We are happy to assist you!
    contact us how to buy support
    Сall Sales - United States
    +1 800-544-4186

    Not your Region?