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  • PCB DESIGN SOFTWARE
  • Altium Designer

    Complete Environment for Schematic + Layout

  • CircuitStudio

    Entry Level, Professional PCB Design Tool

  • CircuitMaker

    Community Based PCB Design Tool

  • NEXUS

    Agile PCB Design For Teams

  • CLOUD PLATFORM
  • Altium 365

    Connecting PCB Design to the Manufacturing Floor

  • COMPONENT DATA
  • Ciiva

    Intelligent Parts Database for Achieving Realizable Design

  • Octopart

    Extensive, Easy-to-Use Component Database

  • PRODUCT EXTENSIONS
  • PDN Analyzer

    Natural and Effortless Power Distribution Network Analysis

  • See All Extensions
  • EMBEDDED
  • TASKING

    World-Renowned Technology for Embedded Systems Development

  • TRAININGS
  • Live Courses

    Learn best practices with instructional training available worldwide

  • On-Demand Courses

    Gain comprehensive knowledge without leaving your home or office

  • Altium Designer 19

    The most powerful, modern and easy-to-use PCB design tool for professional use

    ALTIUMLIVE 2018

    The Largest PCB Electronics Summit in the World

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    • Documentation

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    • Training & Events

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    • Technical Papers

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    • Video Library

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    Back
    Posted: Jan 23

    Junior Application Engineer - Customer Support (m/f/d), Munich, Germany

    Job Responsibilities

    We are seeking an enthusiastic, motivated, Application Engineer with a passion for customer support focusing on our Data Management and Web Solutions. Responsible for providing technical assistance to customers.

    Key Responsibilities include but not limited to:
    • Troubleshoot and resolve technical questions and issues
    • Resolving and documenting installation, licensing and most common asked questions
    • Working on and resolving customer issues in a reasonable timeframe as required
    • Creating and escalating support tickets
    • Constantly expand technical knowledge by exploring technical content, Altium products and third party data management solutions

    Requirements

    • Operating System Administration on Windows Server 2008 and newer
    o Basic scripting knowledge helpful
    • Databases: Basic knowledge of Oracle 11.2/XE/etc. (simple configuration/queries execution), Firebird (2.5+)
    • Basic knowledge of networking technologies
    • Experience with Virtualization (VMWare, VBox, VirtualPC)
    • Understanding of client-server application architecture(.NET)
    • Understanding of HTTP/HTTPS, WEB services architecture and IIS
    • Experience with Traffic sniffers (Fiddler, HTTPDebuger)
    • Experience with Version Control Systems (SVN, Git, etc.)
    • Fluent in English
    • Technical Writing to document and disseminate information, guides, knowledge base articles
    • Consistent and reliable productivity
    • Excellent verbal and written communication skills
    • Be driven, self-managed, and motivated

    Apply for this job now by sending your cover letter and resume to:
    people.europe@altium.com

    If you have been selected for an interview, you will be contacted initially and directly by an Altium HR representative via email or phone. Altium conducts all interviews via phone, Skype, or in-person. We do not conduct interviews via email or online chat.

    We are happy to assist you!
    contact us how to buy support
    Сall Sales - United States
    +1 800-544-4186

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