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    Posted: Apr 01

    Junior Application Engineer - Customer Support (m/f/d), Munich, Germany

    Job Responsibilities

    We are seeking an enthusiastic, motivated, Junior Application Engineer with a passion for customer support focusing on our Data Management and Web Solutions. Responsible for providing technical assistance to customers.

    Key Responsibilities include but not limited to:
    • Troubleshoot and resolve technical questions and issues
    • Resolving and documenting installation, licensing and most common asked questions
    • Working on and resolving customer issues in a reasonable timeframe as required
    • Creating and escalating support tickets
    • Constantly expand technical knowledge by exploring technical content, Altium products and third party data management solutions


    • Operating System Administration on Windows Server 2008 and newer
    o Basic scripting knowledge helpful
    • Databases: Basic knowledge of Oracle 11.2/XE/etc. (simple configuration/queries execution), Firebird (2.5+)
    • Basic knowledge of networking technologies
    • Experience with Virtualization (VMWare, VBox, VirtualPC)
    • Understanding of client-server application architecture(.NET)
    • Understanding of HTTP/HTTPS, WEB services architecture and IIS
    • Experience with Traffic sniffers (Fiddler, HTTPDebuger)
    • Experience with Version Control Systems (SVN, Git, etc.)
    • Fluent in English (C1) and German (C1)
    • Technical Writing to document and disseminate information, guides, knowledge base articles
    • Consistent and reliable productivity
    • Excellent verbal and written communication skills
    • Be driven, self-managed, and motivated

    Apply for this job now by sending your cover letter and resume to:

    If you have been selected for an interview, you will be contacted initially and directly by an Altium HR representative via email or phone. Altium conducts all interviews via phone, Skype, or in-person. We do not conduct interviews via email or online chat.

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