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    Posted: May 20

    Senior IT Helpdesk Specialist (m/f/d), Germany

    Job Responsibilities

    Altium is hiring Senior IT Helpdesk Specialist to join our global IT Team. We are looking for an individual that enjoys helping others and will contribute to our expansion in the Germany and overseas.

    Your ability to be creative and have the initiative to improve processes will be a great part of your success. Your audience will be wildly varied from engineers to our sales team. One’s ability to collaborate and work efficiently is central to the IT Team’s culture.

    Main Responsibilities
    • Making sure support requests are done in time and professionally
    • Identifies the hardware and software needed to satisfy user requirements
    • Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises under the direction of the Altium IT
    • Upgrade systems with new releases and patches
    • Troubleshoot user, network or server issues and outages
    • Provides telephone, in-person and online support to end-users
    • Assist in the management and provision of accounts within SaaS applications
    • Connects users to networks and provides initial training in facilities and applications
    • Assists in research and procurement of computer accessories and supplies
    • Assist with and work with IT management on various global IT projects, which could include but is not limited to:
    ○ Assist with onboarding and de-provisioning processes
    ○ Researching, testing and evaluating emerging technologies
    ○ Assisting with new office setup or office relocations
    ○ Maintain personal and professional development to meet the changing demands of the business, participate in appropriate training activities

    • Performs other duties as assigned


    • 5 years hands on experience in a corporate IT environment including Server / Network systems and direct end user support required
    • A degree in Information Systems or another related field
    • Extensive experience with Microsoft Windows Server operating systems (2012R2, 2016, 2019)
    • Experience with WSUS patching server
    • Strong end user services experience
    • Experience with corporate telephony systems (Avaya preferred)
    • Experience with ITIL processes
    • Computer hardware/software troubleshooting and support skills
    • Flexibility and Adaptability
    • Team Orientation

    Apply for this job now by sending your cover letter and resume to:

    If you have been selected for an interview, you will be contacted initially and directly by an Altium HR representative via email or phone. Altium conducts all interviews via phone, Skype, or in-person. We do not conduct interviews via email or online chat.

    Privacy Notice for Job Applicants
    Apply for this job now by sending your cover letter and resume to:
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