Altium Technical Support Resources
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To ensure you stay productive using Altium products we provide a range of support resources from engaging community based forums, comprehensive documentation and knowledge bases to real-time (24/5) access to our global team of product experts.
Altium Community Forums
Altium Forums are the best way to connect with Altium’s large community of designers and engineers, participate in discussions, share tips and quickly ask/answer questions. Hear from other engineers that use our tools every day. There are also dedicated forums for reporting and discussing product bugs and suggesting feature ideas. The forums are available 24/7.
Knowledge Base
Curated by our technical product experts from our users’ questions, the Knowledge Base is an invaluable resource to quickly find in-depth answers and step-by-step instructions to the most common questions.
Online Technical Documentation
Altium's online technical documentation is an expansive set of resources that helps you find the information you need for your printed circuit board design needs. Whether you are looking for a high-level overview of a particular subject or needing precise information regarding how to use a specific panel, dialog, preference, etc. We use a versioning system so you can easily switch to the correct version of documentation for the version you are using.
Altium Academy
The Altium Academy is an online experience created to bring modern education to PCB Designers and Engineers globally. Learn directly from professionals and industry experts as they share their knowledge covering basic PCB design principles, advanced engineering topics, and everything in-between.
Altium 365 Onboarding
Live and on-demand technical sessions are available to speed up the adoption of Altium 365. This includes on-demand recorded content and live interactive group based webinars where you can have your questions answered by our Altium 365 experts. Up to 5 hours of personalized onboarding with an assigned Customer Success Manager are provided to accelerate the successful adoption of Altium 365 and include discovery calls with customized implementation plans to personal online sessions and technical assistance as required.
Live Chat
Sometimes, direct and live contact is the best way to get an answer or solve an issue. Our global team of technical experts are available 24/5 (Monday-Friday). Occasionally, the Live Chat may need to be escalated with an in-depth investigation, in these situations a support ticket will be created for resolution and tracking purposes.
Support Ticket Escalation
When a Live Chat has been escalated resulting in a support ticket, as an additional benefit tickets related to the usage of Altium 365 are proactively monitored by our Customer Success Managers to ensure they are resolved in a timely manner. At any time you can use the ticket number and Support Center to track the status of your ticket or make an enquiry.
When a Live Chat has been escalated resulting in a support ticket, at any time you can use the ticket number and Support Center to track the status of your ticket or make an enquiry.
Altium On-Demand Training
Access to unlimited On-Demand training during the subscription period. Altium's On-Demand Platform contains over 70 modules with more than 50 hours of e-learning with new modules continually added.