Altium NEXUS Documentation

Altium Technical Support Resources

Created: January 12, 2021 | Updated: January 12, 2021

To ensure you stay productive using Altium products we provide a range of support resources from engaging community based forums, comprehensive documentation and knowledge bases to real-time (24/5) access to our global team of product experts.

The type of options and services differ depending on the level of your Altium subscription plan and this document is intended to clearly define these differences.

Altium Community Forums (All)

Altium Forums are the best way to connect with Altium’s large community of designers and engineers, participate in discussions, share tips and quickly ask/answer questions. Hear from other engineers that use our tools every day. There are also dedicated forums for reporting and discussing product bugs and suggesting feature ideas.  The forums are available 24/7 to all subscription plan members.

Knowledge Base (All)

Curated by our technical product experts from our users’ questions, the Knowledge Base is an invaluable resource to quickly find in-depth answers and step-by-step instructions to the most common questions. Available to all subscription plan members.

Online Technical Documentation (All)

Altium's online technical documentation is an expansive set of resources that helps you find the information you need for your printed circuit board design needs. Whether you are looking for a high-level overview of a particular subject or needing precise information regarding how to use a specific panel, dialog, preference, etc. We use a versioning system so you can easily switch to the correct version of documentation for the version you are using.

Altium Academy (All)

The Altium Academy is an online experience created to bring modern education to PCB Designers and Engineers globally. Learn directly from professionals and industry experts as they share their knowledge covering basic PCB design principles, advanced engineering topics, and everything in-between.

Live Chat (Standard, Pro)

Sometimes, direct and live contact is the best way to get an answer or solve an issue.  Our global team of technical experts are available 24/5 (Monday-Friday) and are available to Standard and Pro plan members.  When support load is high, chats may be queued based on initiated time, with Pro plan members receiving higher priority.  Occasionally, the Live Chat may need to be escalated with an in-depth investigation, in these situations a support ticket will be created for resolution and tracking purposes.

Priority Access to Technical Experts (Pro)

To ensure the fastest access to our technical experts, Pro plan members are given highest priority when using Live Chat and in most cases you will connect immediately to our experts.

Support Ticket Escalation (Pro)

When a Live Chat has been escalated resulting in a support ticket, Pro plan members receive higher priority and processing of these tickets.  At any time you can use the ticket number and Support Center to track the status of your ticket or make an enquiry.

Altium On-Demand Training (Pro)

Access to unlimited On-Demand training during the Pro subscription period. Altium's On-Demand Platform contains over 70 modules with more than 50 hours of e-learning with new modules continually added.

 

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