I am receiving an error message when I try to log in to Altium designer.
The error message is "Error from portal365.altium.com: The server name could not be resolved"Starting in Version: 18.0Up to Version: Current
Please have your IT check the following ports and addresses:
1.) PORTS AND ADRESSES
Please check the following ports/addresses to be open in your network and check if antivirus/firewall applications could be set too sharp:
- Internet Ports:
(http): 9880, 9843, 80, 9495
TCP protocol port 9880 is used for HTTP and SOAP requests.
Port 9843 is used for encrypted authentication with SSH.
Port 9495 is used by Content Cart.
(https/SSL): 443 (Used by Altium Designer client, Altium License Manager and the AltiumVaults).
- VPN Ports: 1194 and 1723 (Used by Virtual Private network software and relates to users trying to connect to their company network server over a VPN connection from a remote (off site) location.
- Network ports:
TCP 9780 and 9785 (Used for communications between the Altium Infrastructure Server License manger and the client software)
TCP 21001 and UDP 20001 & 20002 (Used for the Legacy Altium Private Server License manager)
HTTP Port - 9780
HTTPS Port - 9785
Synchronization Service Port - 9791
LDAP Service Port - 9790
Websocket Port - 4649
Firebird Server Port - 3050
SVN Port - 3690
- Http addresses that may need to be unblocked: *.altium.*
For example: (http://installation.altium.com), (http://activation.altium.com), (portal2.altium.com), (portal2.altium.eu), (portal2.altium.com.cn) , (portal1.altium.com), (portal1.altium.eu), (portal1.altium.com.cn), (portal365.altium.com)
- Supplier Searches / Content Vault Part choices:
For communication between Altium Designer and Ciiva, verify that the following sites/ports are allowed:
api.ciiva.com:443 (https port)
22.214.171.124:443 (https port)
vault.live.altium.com (http port)
126.96.36.199 (http port)
188.8.131.52 (http port)
184.108.40.206 (http port)
Part Choices: Connects to the server http://partcatalog.webservice.altium.com
White-listing the following domain name addresses on your corporate server / firewall / antivirus, sometimes helps too because Altium Designer connects to Altium's servers on the following host:
These three addresses need to be unblocked to use the online installer:
- If the situation is not solved / Ports cannot be opened -
2,) OFFLINE INSTALLER
- Please do a fresh reinstallation with the offline installer: