How to change email address-Username

Created: April 13, 2022 | Updated: April 13, 2022

This article discusses methods for changing your e-mail address for AltiumLive sign in and how to fix it if the e-mail address does not match the username (which has become a requirement now that Altium 365 Workspaces are so popular.)

Starting in Version: 18.0
Up to Version: Current

Solution Details

Resetting your e-mail address (even if it was correct before) will synchronize the username to be the same as the e-mail address.
 
You can change/reset your own e-mail/username from https://live.altium.com/#signin > Avatar profile icon > "My Profile" > "Change Email" control that is near your e-mail address  


change e-mail.png
  • You will need to confirm by response from both e-mail addresses.  If you no longer have access to one of the e-mail addresses, you will need to have your organization's group administrator change your e-mail/username for you from their dashboard. - see below
  • If your e-mail is correctly indicated, but your Username is not the same as your e-mail address, you can put the current e-mail in the New Email box, then click the "Change Email" button to change username.  (You may even be greeted with a screen to have you make the correction right at the start.)
 
If you have a Workspace, when you open it, you may be prompted to fix the issue with having different username and "email for notifications"  from within workspace by clicking on your Avatar profile icon > "Fix This" from notification
  • If you pick Username -  no confirmation e-mail is required.  Picking notification e-mail will send two confirmation e-mail messages so if you no longer have access to one of the e-mail addresses, you will need to have your organization's group administrator change your e-mail/username for you from their dashboard. - see below
 
Group Administrators can change/synchronize the email address for any user without confirmation e-mails by following these steps from their AltiumLive Dashboard:
https://dashboard.live.altium.com/ 
  • Dashboard > Users tab (just under the black bar at the top) > click on the user that needs change > click the "Edit Profile" button > delete the e-mail and type the correct e-mail address (even if it is the same) > click the "Save" button at the bottom.  This will synchronize the username to be the same as the e-mail address.
 
Re-entering the e-mail address and saving the record will synchronize the username & e-mail address to be the same if they were different before.
 
For security reasons, we cannot change your e-mail address for you (unless you are a group administrator for your organization - in which case, you could do it yourself.)
 
You may want to pass this information (as well as the information above) to your group administrator:
To get to the dashboard, you sign in here:
https://live.altium.com/#signin
Then click on your avatar icon portrait,
Then choose Dashboard
If you don't see that option, you may need to clear your cache and cookies.  You can use Shift+Ctrl+Del to get to the settings page quickly.  You can also try a different browser.  Chrome works.
If you are already signed in, this link should also work:
https://dashboard.live.altium.com/
The web interface can be a bit finicky, refreshing the browser window can help with unexpected behavior.
 
Here's documentation regarding user management in the dashboard:
https://www.altium.com/documentation/altium-dashboard/managing-users

 
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