PDF output - An error exists on this page

Created: 27.03.2021 | Updated: 12.08.2021

After creating a PDF via Output Job or Smart PDF creation, the Adobe Acrobat Reader throws the following error while opening the file: "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the pdf to correct the problem" German version: Fehler auf dieser Seite. Die Seite wird unter Umständen nicht richtig in Acrobat angezeigt. Wenden Sie sich and den Ersteller des PDF-Dokuments, um das Problem zu beheben.

Starting in Version: 18.0
Up to Version: Current

Solution Details

There are two known reasons for getting this error message:

1. Beta Option to Use Unicode UTF-8 for worldwide language support is set in the Windows Control Panel ► Region ► Administrative tab (at the top) ► Change system locale... buttonuncheck the box for "Beta: Use Unicode UTF-8 for worldwide language support ► OK, then restart the computer.


Beta.png

2. A corrupted measurement is contained in a Draftsman document e.g. on an assembly view.
To resolve this, delete the assembly view with Ctrl+X and add it back in again with Ctrl+V. Re-add the dimensions to the newly placed view. 
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