What communication protocols exist related to system changes, maintenance or outages/downtime impacting services? And describe the logging and monitoring processes in place to detect and respond to incidents.
  • 12 Oct 2021
  • 1 Minute to read

What communication protocols exist related to system changes, maintenance or outages/downtime impacting services? And describe the logging and monitoring processes in place to detect and respond to incidents.


Altium has an established "Altium Cloud Incident Management" (ACIM) procedure for the formal investigation of any unplanned disruption or degradation of service that is actively affecting users ability to use Altium 365.

All Critical and High level categorized incidents are formally investigated and immediately reported via the Altium 365 Monitoring and Status page (https://status.altium.com/), with ability to Report an Issue and Subscribe to Updates.


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