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Created: March 25, 2021 | Updated: July 1, 2022
Solution Details
Sometimes firewalls or routers blocking some of the installation traffic or other factors cause the online installer to fail. Using the offline installer usually resolves these issues. To get an offline installer, log in with your AltiumLive account on the downloads page:https://www.altium.com/products/downloads
Underneath the Download link, click the link for "Need offline Installer?". After you tell us what issue you are trying to resolve by using the offline installer, you will receive an automated e-mail (it shouldn't take very long) letting you know to go back to the same page (usually you can just sign out and sign back in again, but it may take a minute or two) where the old link will be replaced with a new link to download the offline installer. You will need to log out of AltiumLive and log back in again to see the change. This is a one-time process, so you won't need to repeat it when our next version is released. Here's a document with pictures:
https://www.altium.com/documentation/altium-designer/offline-installation-of-altium-designer
If you still see the old link, usually signing out and back in causes the link to change. Clearing cache & cookies from your browser may be necessary. If you still don't see the Offline Installer link after clearing your cache & cookies and signing out and back in again, please contact support. We may have to reset your AltiumLive Account, and it's good to be in contact to be sure you can log in.
Quick tip: You can use Shift+Ctrl+Del to get to the settings page quickly for most windows based browsers.
With the Offline Installer acquired, unzip to the required target PC on which you want to install the software, and run the installer. Here's a link to documentation that reviews this information and details the installation steps as well:
https://www.altium.com/documentation/altium-designer/offline-installation
Please note, using the offline installer may turn off the Global Update Service check box found in Preferences ► System ► Network Activity. You can read more detail about the network activity section here:
https://www.altium.com/documentation/altium-designer/workspacemanager-dlg-sysprefsform-networksystem-network-activity-ad
It's more likely to change the automatic checking section of preferences to "Offline installation" (Preferences ► System ► Installation.) You should verify it is set to "Global installation service" if your Extensions and Updates page is empty, and to be sure to get notifications as new versions are available. You can read more detail about the System Installation settings here:
https://www.altium.com/documentation/altium-designer/extensionmanager-dlg-sysprefsform-installationsystem-installation-ad
To save space, you can delete the unzipped folder after the installation is over. This is analogous to removing an installation CD. As with most software, Altium does not require the installation media to be available to run the program.
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