KB: Resolve "An error exists on this page" on PDF output
Created: March 26, 2021 | Updated: March 08, 2024
Altium Designer
Starting in version: 18
Up to Current
After creating a PDF via Output Job or Smart PDF creation, the Adobe Acrobat Reader throws the following error while opening the file: "An error exists on this page. Acrobat may not display the page correctly. Please contact the person who created the pdf to correct the problem" German version: Fehler auf dieser Seite. Die Seite wird unter Umständen nicht richtig in Acrobat angezeigt. Wenden Sie sich and den Ersteller des PDF-Dokuments, um das Problem zu beheben.
Solution Details
There are two known reasons for getting this error message:1. Beta Option to Use Unicode UTF-8 for worldwide language support is set in the Windows Control Panel ► Region ► Administrative tab (at the top) ► Change system locale... button ► uncheck the box for "Beta: Use Unicode UTF-8 for worldwide language support ► OK, then restart the computer.
2. A corrupted measurement is contained in a Draftsman document e.g. on an assembly view.
To resolve this, delete the assembly view with Ctrl+X and add it back in again with Ctrl+V. Re-add the dimensions to the newly placed view.