KB: AltiumLive Account Activation Required for New Users with SSO Enabled

Solution Details

Users listed but access still denied

After enabling SSO and disabling direct email login, administrators may find that newly added users appear correctly in the Company Dashboard but cannot access AltiumLive spaces such as Forums or Ideas. This often leads to confusion, as the user appears fully provisioned from an administrative perspective.

SSO authentication does not create accounts

The Identity Provider used for SSO is a separate authentication system and does not automatically create or verify an AltiumLive account. SSO controls how a user authenticates only after an AltiumLive identity exists. Activation is required to establish and verify the user’s Altium account before any authentication methods, including SSO, can be applied.

Valid paths for enabling user access

• Administrator‑added users must activate their AltiumLive account using the activation email.
• Self‑registered users can request to join the organization during account registration, but access is granted only after administrator approval.

Steps to activate access with SSO enabled

1. Add the new user in the Company Dashboard.
2. Ensure the user receives and completes the AltiumLive account activation email.
3. After activation, verify that the organization’s global authentication settings automatically enable SSO for the user.
4. Confirm the user can access AltiumLive services such as Forums and Ideas.

Additional Notes

If a user self‑registers instead of being added by an administrator, they can submit a join request to the organization. Once the administrator approves the request, the user’s AltiumLive account is associated with the organization and the configured authentication methods, including SSO, are applied.

References

• Altium Dashboard: Company Dashboard
• Altium Dashboard: Configuring Sign‑in Authentication
• Altium 365: Altium Platform Account Registration and Verification