KB: Enabling a Specific Authentication Method for a Particular User

Solution Details

User-Specific Authentication Requirement

A user requires access to specific authentication methods that are not currently enabled at the company account level.

Why Authentication Methods May Be Unavailable

This issue typically arises when:

• The desired authentication methods are not enabled at the company level.
• The user profile has an override setting that prevents company-level configurations from applying.

Steps to Resolve the Issue

To ensure the user has access to the correct authentication methods:

• Enable the desired methods at the company level.
• Remove the override setting from the user’s profile.
• Refresh and re-save the profile to apply changes.

Step-by-Step Instructions

1. Go to https://account.altium.com/authentication.
2. Enable all authentication methods you wish to provide to the user.
3. Navigate to https://account.altium.com/users-and-groups and access the user’s profile.
4. Click Edit under Authentication methods. 
5. Uncheck the Override authentication methods box and click Save.
6. Press F5 to refresh the page. All methods will appear enabled—this is expected and can be ignored.
7. Click Edit under Authentication Method again and click Save.

The user’s authentication settings will now reflect the company-level configuration. You may disable any method at the company level to prevent it from applying to other users.

Additional Notes

• Refreshing the page after removing the override may temporarily show all methods as enabled. This is a visual artifact and does not affect actual settings.
• Changes made at the company level will apply to all users unless overridden individually.

References

• Managing Users - Add a User 
• Configuring Sign-in Authentication