Altium Support

Need help?

All subscription levels include easy access to real-time support, user communities, comprehensive product documentation, training videos, and a knowledge base of targeted solutions for common user questions.

4,800+

Customer engagements with support team members per month

12,000+

Support page visits each month

The type of options and services vary by Altium Subscription Plan

Chat Support

Available to all subscribers 24/5 in all time zones

Get help with support chat directly from this page. Find answers to issues around installation, licensing, error messages, or unexpected software behavior. Once you engage in chat, we will ask a series of automated questions to best route your inquiry.

90 seconds

Median response time

41 minutes

Median conversation length

Pro Subscription Plan and NEXUS Customers receive priority support.

Support Tickets

Available to all subscribers 24/5 in all time zones

Support tickets are best used for non-critical questions and more complex queries requiring an exchange of data and detailed descriptions. Track the status of your ticket anytime. Want to share product related information with us? Submit a ticket.

5 hours

Average first response time

6 days

Average ticket resolution time

Pro Subscription Plan and NEXUS Customers receive priority support.

Knowledge Base

Available 24/7 to anyone

The Knowledge Base is curated for you by our technical product experts as a response to your support questions. On a daily basis, your questions are analyzed and used to continuously publish targeted solutions and step-by-step instructions in this space.

167+

Total published articles

19,000

Active users

Documentation Center

Available 24/7 to anyone

Altium's online technical documentation is an expansive set of resources that helps you find the information you need. Whether you are looking for a high-level overview or need precise information regarding the functionality of a specific UI element, the documentation center has you covered.

3,500+

Published pages across the Altium family of products and services

95

Pages updated per month on average

Altium Community Forums

Available 24/7 to anyone with an AltiumLive account

Converse with the world’s best developers and engineers who use our tools every day. Our user community includes engineers from small start-ups with novel ideas and huge enterprises that change the way we think of space exploration. Users have created “dedicated forums” for everything from reporting and discussing product bugs to suggesting feature ideas.

29,000

Posts in last 12 months

3,000

Active users

Available 24/7 to anyone on YouTube

Altium Academy is an online learning platform for PCB designers and engineers globally. All you need is a web browser. Learn directly from professionals and industry experts who will provide instruction on topics as varied as basic PCB design principles, advanced engineering topics, and everything in-between.

1.3 million

Total view count

375+

Lessons and tutorials