Altium Support

All subscription levels include easy access to user communities, comprehensive product documentation, training videos, and a knowledge base of targeted solutions for common user experiences.

4,800+

Customer engagements with support team members per month

12,000+

Support page visits each month

The type of options and services vary by Altium Subscription Levels

Expert-Curated Knowledge Base

Available 24/7 to anyone

Empower yourself with our comprehensive Knowledge Base, designed to provide you with instant access to expert insights and solutions. Crafted by our team of technical product specialists, this resource is your go-to guide for resolving common questions and challenges.

Every day, we analyze real customer inquiries to deliver fresh, targeted solutions and easy-to-follow step-by-step instructions.

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Altium’s Documentation Center

Available 24/7 to anyone

Explore Altium’s powerful online documentation—a vast, expertly crafted resource designed to put answers at your fingertips. Whether you need a quick overview of a concept or detailed guidance on a specific feature, our documentation hub is your ultimate self-help solution.

Effortlessly navigate through high-level insights and precise technical details to find exactly what you need, when you need it. Save time, solve problems, and gain confidence in your journey with Altium’s trusted online support.

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Altium Academy

Available 24/7 to anyone on YouTube

TUnlock your potential with the Altium Academy YouTube Channel, the ultimate online learning destination for PCB designers and engineers worldwide. Learn from seasoned professionals and industry experts as they share their knowledge on a wide range of topics—from foundational PCB design principles to advanced engineering concepts and everything in between.
Whether you're just starting or looking to sharpen your skills, the Altium Academy is here to help you grow and succeed.

12,500

Videos

75,500

Subscribers

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Altium Community Forums

Available 24/7 to anyone with an AltiumLive Login

Converse with the world’s best developers and engineers who use our tools every day. Our user community includes engineers from small start-ups with novel ideas and huge enterprises that change the way we think of space exploration. Users have created “dedicated forums” for everything from reporting and discussing product bugs to suggesting feature ideas.

29,000

Posts in last 12 months

3,000

Active users

Chat Support

Experience Instant Support with our ChatBot Solution. Our ChatBot is designed to help you resolve a wide range of common issues, including installation queries, licensing questions, error messages, and unexpected software behavior.

When you initiate a chat, our bot will guide you through a series of automated questions to accurately understand your needs and provide tailored solutions.

Altium Designer Enterprise Subscription Level Customers receive priority support.

Support Tickets

Submit your support inquiries quickly and easily through our ticketing system. Describe your issue in detail and our product support team will prioritize, investigate, and keep you updated every step of the way until it's resolved. You can track the status of your ticket at any time and submit additional information during the resolution process.