Altium Support
All subscription levels include easy access to real-time support, user communities, comprehensive product documentation, training videos, and a knowledge base of targeted solutions for common user experiences.
Customer engagements with support team members per month
Support page visits each month
The type of options and services vary by Altium Subscription Levels
Chat Support
Available to all subscribers 24/5 in all time zones
Engage with support team members via a live chat session. Through chat support, you can get answers to many common issues including installation, licensing, error messages, or unexpected software behavior. Once you engage in chat, we will ask a series of automated questions to best route your inquiry. Need more support? You can escalate your chat to a ticket.
Median response time
Median conversation length
Altium Designer Enterprise Subscription Level Customers receive priority support.
Support Tickets
Available to all subscribers 24/5 in all time zones
Support tickets are best used for non-critical questions and more complex queries requiring an exchange of data and detailed descriptions. Track the status of your ticket anytime.
Want to share product related information with us? Submit a ticket.
Average first response time
Average ticket resolution time
Altium Designer Enterprise Subscription Level Customers receive priority support.
Knowledge Base
Available 24/7 to anyone
The Knowledge Base is curated for you by our technical product experts as a response to your support questions. On a daily basis, your questions are analyzed and used to continuously publish targeted solutions and step-by-step instructions in this space.
Total published articles
Active users
Documentation Center
Available 24/7 to anyone
Altium's online technical documentation is an expansive set of resources that helps you find the information you need. Whether you are looking for a high-level overview or need precise information regarding the functionality of a specific UI element, the documentation center has you covered.
Published pages across the Altium family of products and services
Pages updated per month on average
Altium Community Forums
Available 24/7 to anyone with an AltiumLive Login
Converse with the world’s best developers and engineers who use our tools every day. Our user community includes engineers from small start-ups with novel ideas and huge enterprises that change the way we think of space exploration. Users have created “dedicated forums” for everything from reporting and discussing product bugs to suggesting feature ideas.
Posts in last 12 months
Active users
Altium Academy
Available 24/7 to anyone on YouTube
The Altium Academy is an online learning platform for PCB designers and engineers globally. All you need is a web browser. Learn directly from professionals and industry experts who will provide instruction on topics as varied as basic PCB design principles, advanced engineering topics, and everything in-between.
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Lessons and tutorials