Multiple Server CAL checkout

Modified by Admin on Jun 4, 2021

Signing into Concord Pro or NEXUS Server, duplicate checkouts per user are happening.

Solution Details

When your on-premise managed content server issues multiple Client Access Licenses (CALs), to a single user, this issue can usually be resolved by deleting the server license and the CALs from the server and adding them back again.

At a time when no one is logged into the server, using the server's browser (Chrome works best) from the server's console (Using Remote Desktop is OK):
  1. Browse to http://localhost:9780
  2. Sign in with the admin account.
  3. Under Admin Licenses, Delete the Server and CAL licenses.
  4. Use Add license to re-add the Server and CAL licenses.
  5. Stop / Start the Web server using the IIS Manager (or re-boot the machine)

Note:  If your server is not connected to the internet,  use the "Add Licenses" button after you have the *.alf file(s) downloaded from AltiumLive Dashboard.  This video covers how to get your license *.alf file(s):
https://youtu.be/5_NQg-Sf1eE?t=310
The link to the dashboard is now found by clicking your avatar portrait icon in the upper right corner (if you are a member of the Group Administrator group.)

If the issue persists, here are two more things to try:
  • Check to see if you have any License assignments set for the CALs other than All Users.  If so, delete them to see if this resolves the issue. CALs should only be assigned (with all available seats) to the All Users role.  Open the Admin tab, then go to the Licenses section, then click the green pencil icon at the right side of the CAL.
  • If your License Manager Authentication Mode in the License manager section of the Settings section under the Admin tab is set to "No Authentication (PLS 1.0 compatibility), uncheck the box for "Automatic user creation:" then delete any users you did not manually add (they may have a machine name mixed in the name.)  Or better yet (at least for testing) set the Authentication Mode to "Vault Session" instead.
If that does not resolve the issue, and you have multiple CALs, we can get all your CAL seats into one license (co-termed).  That can have an ameliorating affect.
Was this article helpful?
0
0
Found an issue with this document? Highlight the area, then use Ctrl+Enter to report it.

Contact Us

Contact our corporate or local offices directly.

We're sorry to hear the article wasn't helpful to you.
Could you take a moment to tell us why?
You are reporting an issue with the following selected text
and/or image within the active document:
ALTIUM DESIGNER FREE TRIAL
Altium Designer Free Trial
Let’s get started. First off, are you or your organization already using Altium Designer?

If would like to speak with a representative, please contact your local Altium office.
Copyright © 2019 Altium Limited

In that case, why do you need an evaluation license?

If would like to speak with a representative, please contact your local Altium office.
Copyright © 2019 Altium Limited

Got it. You actually don’t need an evaluation license for that.

Click the button below to download the latest Altium Designer installer.

Download Altium Designer Installer

If would like to speak with a representative, please contact your local Altium office.
Copyright © 2019 Altium Limited

Please fill out the form below to get a quote for a new seat of Altium Designer.

By clicking “Get Your Free Trial”, you are agreeing to our Privacy Policy.
You may receive communications from Altium and can change your notification preferences at any time.

If you are on Altium Subscription, you don’t need an evaluation license.

If you are not an active Altium Subscription member, please fill out the form below to get your free trial.

By clicking “Get Your Free Trial”, you are agreeing to our Privacy Policy.
You may receive communications from Altium and can change your notification preferences at any time.

Why are you looking to evaluate Altium Designer?

If would like to speak with a representative, please contact your local Altium office.
Copyright © 2019 Altium Limited

You came to the right place! Please fill out the form below to get your free trial started.

By clicking “Get Your Free Trial”, you are agreeing to our Privacy Policy.
You may receive communications from Altium and can change your notification preferences at any time.

Great News!

Valid students can get their very own 6-month Altium Designer Student License for FREE! Just fill out the form below to request your Student License today.

By clicking “Get Your Free Trial”, you are agreeing to our Privacy Policy.
You may receive communications from Altium and can change your notification preferences at any time.

Got it. You can download a free Altium Designer Viewer license which is valid for a 6 months.

Please fill out the form below to request one.

By clicking “Get Your Free Trial”, you are agreeing to our Privacy Policy.
You may receive communications from Altium and can change your notification preferences at any time.

That’s great! Making things is awesome. We have the perfect program for you.

Upverter is a free community-driven platform designed specifically to meet the needs of makers like you.

Click here to give it a try!

If would like to speak with a representative, please contact your local Altium office.
Copyright © 2019 Altium Limited

Got it. You can download a free Altium Designer Viewer license which is valid for a 6 months.

Please fill out the form below to request one.

By clicking “Get Your Free Trial”, you are agreeing to our Privacy Policy.
You may receive communications from Altium and can change your notification preferences at any time.