Altium Support

All users have access to Altium communities, product documentation, 
training videos, and a knowledge base for common use cases.

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Support Agent 

Experience Instant Support with our AI Altium  Support Agent. The AI-powered agent is trained on Altium documentation and knowledge base articles to quickly answer a wide range of product-relatedquestions and common support inquiries

Advance your capabilities

The central place for everything Altium. Knowledge, support, and expertise-at your fingertips.

Documentation Center

Explore Altium's powerful online documentation — a vast, expertly crafted resource designed to put answers at your fingertips.

Knowledge Base

Empower yourself with our comprehensive Knowledge Base, designed to provide you with instant access to expert insights and solutions.

Support Cases

Submit your support inquiries quickly and easily through our ticketing system.

Altium Academy

Ultimate online learning destination for PCB designers and engineers worldwide.

Community Forums

Converse with the world's best developers and engineers who use our tools every day.

Learning Hub

Practical insights, real-world techniques, and expert perspectives for PCB design.

FAQ

Most frequently asked questions about Altium solutions

Why does Altium Designer show “License Renewal Failed” or “License has expired”?

The KB: Resolve License Renewal Failed and License Usage Issues in Altium Designer article explains how to refresh your session, clear cached license data, and check license allocation, network, and antivirus settings

What should I do when the Company Dashboard says a user’s email is already registered?

The KB: Cannot Add User to Company Dashboard Due to Email Already Registered in Another Organization article describes how to resolve account conflicts involving previous registrations, other organizations, and Altium 365 Workspace ownership.

Can I create an Altium Designer PCB document from Gerber or ODB++ files?

The KB: Reverse Engineer a PCB Document from Gerber or ODB++ Data article explains how to import manufacturing data into CAMtastic, restore connectivity, and export the reconstructed design to the PCB editor.

How can I import an Allegro BRD or DRA file for use in Altium Designer?

The KB: Troubleshooting Allegro Design Import in Altium Designer article explains how to convert Allegro binary design files to ASCII format and import them using the Import Wizard.

Why isn’t MCAD CoDesigner working as expected?

The KB: MCAD CoDesigner Troubleshooting Guide provides a central reference for resolving installation, compatibility, permissions, configuration, plugin, ECAD-MCAD model linking, and workflow issues.